With the growing popularity of Rich Communications Service (RCS) and VoLTE, the market for unified messaging and live chat is growing.
For customers, RCS delivers a communications experience beyond voice and SMS by providing them with advanced features like instant messaging or chat, live video sharing and file transfer across any device, on any network, with anyone in their address book.
To address the growing demands for RCS and VoLTE-based applications from the Android (News - Alert) user base, Live2Support, a provider of live chat software, upgraded its portfolio of live chat solutions with the addition of an interactive live chat application for Android mobile and tablets.
Android is gaining popularity among smartphone and tablet users. More than 190 million users worldwide rely on Android OS,Android 2.3 (Gingerbread) is estimated to have 54.2 percent market share while Android 4+ (Ice Cream Sandwich) is at 25.8 percent. Google (News - Alert) has also released Android 4.1 (Jelly Bean).
The company has developed this feature-rich application to cater to the growing Android community. It is part of the company’s strategy to empower businesses with flexibility of engaging and serving their website visitor right from Android devices.
Some of the important features of the live chat application include an enhanced user interface, Google cloud messaging, canned responses, operator-to-operator chat transfer option, control panel and chat transcript options, operator status option, multiple language options, multitheme options, sound Setting options and website visitor geolocation tracking.
As the company already offers live chat solutions for desktops, the customers can now be directly served from Window PC, Linux or Mac, iPhone (News - Alert) and now on Android devices, too. The application is suitable for all types of enterprises and is easily accessible.
A dedicated interface with popular features like real-time monitoring of website visitors, ability to manage multiple chats simultaneously will further enhance organizations’ capability in tapping new opportunities through smartphones, the company said.
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Edited by Rachel Ramsey