NetScout (News - Alert) Systems, a provider of service assurance and operational intelligence capabilities for multi-generational voice, data and video service delivery environments, has recently announced the extension of its nGeniusONE Unified Performance Management platform.
"In the high-demand mobile world, user experience is king, and users are demanding faster access with increasing expectations for higher reliability and service quality. One bad customer experience can do real damage. But when it affects a sizable portion of your customer base, it can rapidly spin out of control," said Steven Shalita (News - Alert), vice president of marketing at NetScout.
The nGeniusONE platform extends NetScout's data analysis capabilities and provides comprehensive support for mobile and fixed line voice services. The solution is designed to address the requirements of multiple operations groups such as network operations, service management and customer support.
"Operators are facing increasing pressure to deliver high quality services because poor performance impacts customer satisfaction and increases the risk of churn,” added Patrick Kelly, research director at Analysys (News - Alert) Mason. “Operators need actionable insight into both performance and usage to support real-time performance management and identify trends that can lead to revenue expansion opportunities."
The nGeniusONE platform features a combination of real-time and historical analysis capabilities and leverages NetScout's patented Adaptive Session Intelligence (ASI) technology to monitor data and control plane traffic. NetScout's ASI Deep Packet Inspection (DPI) engine features a distributed processing architecture that increases the depth and speed of analysis.
“The extensibility of the nGeniusONE platform delivers extensive operational intelligence to improve organizational efficiency, make better business decisions, expand customer loyalty and improve the profitability of services delivered," said Shalita, adding, “Extensive network, service and user insight enables operators to proactively identify and resolve performance degradations to deliver consistent, high quality service levels, reducing the risk of customer churn.“
Edited by Blaise McNamee